Terms of service

Last updated: July 2, 2026

Welcome to Orycea. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website.

1. About Orycea

These Terms & Conditions govern the use of the Orycea website and the purchase of products offered through our online store.

The website is operated by the operator identified in the Legal Notice, available on this website.

Our online store is hosted on the Shopify platform, which enables us to offer and sell our products securely.

By accessing this website or placing an order, you agree to be bound by these Terms & Conditions.

If you have any questions regarding these Terms & Conditions, you may contact us at:

E-mail: hi@orycea.com

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website with the permission and supervision of a parent or legal guardian.

3. Products

We make every reasonable effort to ensure that all product descriptions, photographs, colours, specifications, and other information displayed on our website are accurate.

However, due to differences in screen settings and manufacturing processes, slight variations in colour, size, or appearance may occur and shall not be considered defects.

Product images are provided for illustrative purposes only.

We reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice.

4. Pricing

All prices displayed on our website are shown in the selected currency and include applicable taxes where required by law.

Shipping costs, customs duties, import taxes, or other applicable charges, where relevant, will be calculated or displayed during checkout.

We reserve the right to change prices at any time. Any price changes will not affect orders that have already been confirmed.

5. Orders

After placing an order, you will receive an email acknowledging receipt of your order.

Acceptance of your order only takes place once your order has been dispatched.

We reserve the right to refuse or cancel an order where:

payment cannot be authorised or verified;
fraud or unlawful activity is suspected;
an obvious pricing or product description error has occurred;
the ordered product is unavailable.

If payment has already been received for a cancelled order, any applicable refund will be issued using the original payment method.

6. Payments

Payments are securely processed through trusted third-party payment providers that comply with applicable industry security standards, including PCI DSS where applicable.

Orycea does not store or have access to your complete payment card details.

7. Shipping

Estimated delivery times are provided for guidance only and may vary depending on your location, customs procedures, carrier delays, weather conditions, or other circumstances beyond our reasonable control.

Customers are responsible for ensuring that all shipping information provided during checkout is complete and accurate.

8. Right of Withdrawal

If you are purchasing as a consumer within the European Union, you have the statutory right to withdraw from your purchase within 14 days of receiving your order without providing any reason, except where one of the legal exceptions applies.

Full details regarding eligibility, exclusions, and the return procedure are available in our Refund Policy.

9. Personalised Products

Products that are personalised, custom-made, or manufactured according to the customer's specifications are exempt from the statutory right of withdrawal, except where they are defective or fail to conform to the contract, as provided by applicable law.

10. Legal Guarantee

Consumers benefit from the statutory legal guarantee provided under applicable consumer protection legislation.

If a product is defective, damaged, or does not conform to the contract, you may be entitled to repair, replacement, a price reduction, or a refund, subject to the conditions and order of remedies established by applicable law.

11. Intellectual Property

All content available on this website, including but not limited to logos, trademarks, product designs, photographs, graphics, text, videos, and other materials, is the property of Orycea or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or otherwise used without our prior written permission.

12. Acceptable Use

By using this website, you agree not to:

use the website for any unlawful or fraudulent purpose;
interfere with the security or proper functioning of the website;
attempt to gain unauthorised access to our systems;
upload or distribute malicious software or harmful code;
submit false, misleading, or inaccurate information.

13. Third-Party Services

Our website may contain links to third-party websites or make use of third-party services.

We are not responsible for the availability, content, privacy practices, or terms of any third-party websites or services.

14. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful under applicable consumer protection legislation.

To the maximum extent permitted by applicable law, Orycea shall not be liable for indirect, incidental, or consequential damages arising from the use of this website or the purchase of our products.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

15. Force Majeure

Orycea shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to natural disasters, pandemics, strikes, labour disputes, interruptions to transportation or communications, governmental actions, supplier failures, or other unforeseen circumstances.

16. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, process, and protect your personal data.

17. Changes to these Terms

We may update these Terms & Conditions from time to time to reflect legal, operational, or commercial changes.

The latest version will always be available on this website together with the date of its most recent update.

18. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Portugal.

Any mandatory rights granted to consumers under Portuguese law shall remain unaffected.

19. Consumer Dispute Resolution

If you are a consumer and have a complaint relating to a purchase made through our website, we encourage you to contact us first so that we can attempt to resolve the matter amicably.

Consumers may also resort to Alternative Dispute Resolution (ADR) entities under the terms of the applicable Portuguese consumer protection legislation.

20. Severability

If any provision of these Terms & Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.